Connecting clients to markets – and talent to opportunity. 
 
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. 
 
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. 

Business Segment Overview 

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.  

About the Role
The Client Operations Specialist provides operational support to internal teams and external clients within a fast-paced financial environment. This entry-level role is ideal for someone detail-oriented, organized, and eager to learn. You will help process client requests, support daily trade operations, prepare reports, and ensure accurate information flow between teams.

Training is provided, and you will work closely with trading, operations, and back-office teams.

Client & Team Support

Act as a point of contact for internal and external client operational requests

Receive and process client requests accurately and in a timely manner

Respond to questions about the status of requests or new clients

Build positive working relationships with clients and internal teams

Escalate more complex issues to senior team members or management

Trade & Daily Operations

Assist with processing EFR and EFP trades and identify those needing Compliance or Risk approval

Help manage futures trade movements and P&S statement requests

Review and validate trades entered at the end of the day

Communicate trade corrections to appropriate teams

Process OTC transactions in internal systems (training provided)

Provide backup support for reviewing reports against daily statements and trades

Reporting & Financial Support

Help prepare and update daily margin call reports

Send daily margin call notices to clients

Review bank statements for daily incoming funds

Prepare daily or monthly confirmations as required

Systems & Data Management

Assist the front office and clients with platform setup (QST, CQG)

Maintain accurate and updated client information across multiple systems

Ensure data accuracy and proper documentation

Additional Support

Prepare reports and data requested by management

Follow established procedures and controls

Support additional operational tasks as needed

To land this role you will need:

• Bilingual English and Spanish is a must.
• Entry level position. Bachelor’s degree required (preferably in Finance, business or similar).
• Experience working for a corporation or experience working in finance field preferably but not required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in English and Spanish.
• Must be client oriented and very detail oriented.
• Excellent interpersonal skills with client service mindset and able to maintain good client and internal relationships.
• Excellent computer proficiency (MS Office – Word, Excel, Power Point and Outlook, and Adobe Acrobat Pro).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• This onsite role in Miami, FL offers compensation typical for entry-level financial services positions in the region.

Working environment:

• In-office

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