Overview

Connecting clients to markets – and talent to opportunity.

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

Position Purpose: The Trade Desk Assistant role is responsible for trade related issues, market report translation, account opening process and customer interactions.   The ideal Assistant candidate is fluent in verbal and written communication skills to assist and support the staff of the department in a dynamic and fast-paced environment.    

Primary Responsibilities: 

• Daily customer interaction regarding order placement, execution, and fills
• Assists with answering phones, filling order tickets, checking daily trades and afternoon prelims
• Filing duties
• Maintains a satisfied level of customer service with clients both internal and external
• Responsible for customer risk management and trade platform issues
• Handles client requests through responsiveness, follow-up, and escalation to a more senior team member if necessary
• Works proactively with other team members
• Maintains prompt and regular attendance.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Job Requirements

• Bilingual requirement English/Mandarin
• Accounting, Agribusiness, Business, Economics, or Finance majors preferred
• Strong interpersonal skills, able to deal with a variety of people comfortably and pleasantly
• Strong customer skills
• Ability to correctly make decisions involving client issues/problems including when to escalate the problem to a more senior consultant
• Exceptional written and oral communication skills
• Excellent organizational and planning skills
• Ability to effectively learn and acquire new knowledge and skills
• Ability to share knowledge and work in a strong team-oriented environment
• Strong work ethic and emphasis on attention to details
• Proficient in Excel and Outlook
• Certification for Series 3 license may be obtained with this role
• Must be authorized to work in the US for any employer

Class:  Full-time, Non-Exempt

Physical requirements/Working conditions:

• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Dynamic, time-sensitive environment