Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

Position Purpose:

The Client Onboarding Specialist will provide support to all Clients from our Latin American Division. The Specialist will partner with Client Services, Credit, Compliance, AML, Contracts, Account Management and Operations teams, as a point of service contact to ensure a highly efficient and rewarding client experience. Will also provide administrative support to managers and brokers through a variety of tasks related to documentation and client service.

Primary duties will include: 

• Develop strong working relationships with existing clients.
• Respond to queries regarding the status of specific requests or new clients. Escalate complex issues as necessary.
• Review documents and communicate with clients to ensure high quality and timely completion of all client-level due diligence requirements, regarding account opening, account maintenance and KYC (Know Your Customer).
• Revise legal and commercial documents, in order to understand client´s activity, structure, and risk associated, performing quality control check before submission of new customers for approval.
• Identify documentation requirements of different jurisdictions.
• Perform account maintenance, including KYC updates (name changes, personal data updates, address changes, etc.), commissions and products changes, authorized individual’s updates, email distribution lists, control and interested party updates and inactive/closed client account updates.
• Teamwork with other supporting areas such as Legal, Compliance, Account Management, AML, Client Services, Operations to clarify regulatory requirements.
• Assist Credit’s and Risk departments gathering the required financial documentation to comply with internal and external regulations.
• Function as a liaison between Compliance and clients to ensure internal and external regulatory requirements are completed on time (Annual Refresh, CFTC Form40, LEIs, and others).
• Act as a subject matter expert to update Standard operating procedures (SOPs), prepare presentation and provide training to internal counterparties.
• Prepare data or reports as required by regulatory and senior management needs.
• Maintain customer data updated across multiple platforms (CSC, Salesforce, Client’s Data Bases).
• Resolve and escalate issues proactively and in a timely fashion.
• Maintains prompt and regular attendance.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

• Must be bilingual, English and Spanish.
• Experience working for a corporation or experience working in finance field preferably but not required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in English and Spanish.
• Must be client oriented and very detail oriented.
• Excellent interpersonal skills with client service mindset and able to maintain good client and internal relationships.
• Excellent computer proficiency (MS Office – Word, Excel, Power Point and Outlook, and Adobe Acrobat Pro).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

To land this role you will need:

• Bilingual English and Spanish is a must.

• Entry level position. Bachelor’s degree required (preferably in Finance, business or similar).

• Experience working for a corporation or experience working in finance field preferably but not required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in English and Spanish.
• Must be client oriented and very detail oriented.
• Excellent interpersonal skills with client service mindset and able to maintain good client and internal relationships.
• Excellent computer proficiency (MS Office – Word, Excel, Power Point and Outlook, and Adobe Acrobat Pro).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Working environment:

• In-office

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