Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

Business Segment Overview: 

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

Position Purpose: The Trade Associate role is an entry level customer service position responsible for trade related issues, market report translation, account opening process and customer interactions. The ideal candidate is fluent in verbal and written communication skills to assist and support the staff of the department in a dynamic and fast-paced environment. 

Primary duties will include:

• Daily customer interaction regarding order placement, execution, and fills
• Assists with answering phones, filling order tickets, checking daily trades and afternoon prelims
• Filing duties
• Maintains a satisfied level of customer service with clients both internal and external
• Handles client requests through responsiveness, follow-up, and escalation to a more senior team member if necessary
• Works proactively with other team members
• Maintains prompt and regular attendance.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
• Demonstrate a desire to fully understand market knowledge and the related relationships from one sector to another.
• Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

Required:

• Ability to multitask and prioritize multiple projects in a busy, demanding environment
• Strong customer service skills
• Excellent interpersonal skills, able to get along with a variety of people/personalities
• Professional and mature communicator
• Numerically capable with advanced proficiency in Excel to include spreadsheet creation and cell formulas

Preferred:

• Experience in financial services industry

Education/Certification Requirements:

• Bachelor’s degree in Agriculture, Finance, Economics or related field to include Business Management
• Series 3 Commodities Brokerage License required within 3 months of start date (company sponsored)

Working Environment:

• 4 days per week onsite
• Travel requirements (if applicable)
• Works well in a team environment, yet self-starter with personal initiative
• Must be authorized to work in the US for any employer