Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose and Responsibilities

Position Purpose: The Onboarding Associate operates as a resource to the independent contractors (registered representatives), Advisors, clients, and internal departments of StoneX by providing prompt, efficient, and high-quality service. Managing a company's procedures to verify customer identities during account opening, ensuring compliance with regulations by collecting, verifying, and recording necessary identifying information like name, address, date of birth, and government-issued ID. They are also responsible for Advisory account agreements for all signatures and management approvals. Responsible for imaging documents for record retention, checks for any fee issues, processes terminations and rebates.  Assist Branches with money and position movements in managed accounts and processing daily request.

Primary duties will include:

• Ensures required documentation for customer identification program and new account is obtained
• Reviews documentation and establishes new accounts for brokerage and advisory
• Updates existing accounts as needed
• Communicates with Registered Representatives and back-office personnel at each of our Custodians via e-mail, phone and in-person
• Completes assigned projects in a timely manner
• Enters data and reviews reports
• Works on an internal onboarding platform with various workflows and custodians
• Works with Registered Representatives to guide them on account opening procedures
• Maintains prompt and regular attendance.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Qualifications:

Required:

• Proficient in Microsoft Word and Excel

• Capability to prioritize and adjust to ever changing rules and regulations

• Excellent verbal and written communication skills

• Excellent phone etiquette and customer service skills

Preferred: 

• 1+ year work experience in customer service, finance, banking or another business-related field is preferred

Education / Certification Requirements:

• Bachelor’s degree in a business-related field (Finance, Economics, Business Admin, etc.) is preferred

Working Environment: 

• Ability to work in a team environment
• Ability to adhere to a strict timeframe
• Ability to multitask and work in a fast-paced environment
• Self-starter and motivated
• Must be authorized to work in the US for any employer